FAQ

About Reservations

How can I make a reservation?

Reservations can be made by phone or through our official website. We recommend booking via our official website as if offers 10% discount.

Can I make a reservation on the day of arrival?

Same-day reservations are accepted until 10:00 PM.

Until what time can I make a reservation by phone?

Phone reservations are accepted until 10:00 PM on the same day.

About Rates

Are service charges and taxes included in the price?

Accommodation tax is charged separately.

Do rates vary depending on the season?

Rates fluctuate depending on the day of the week and the season.

About Rooms and Baths

Are there rooms available for wheelchair users?

We sincerely apologize, but our rooms are not equipped with barrier-free facilities.
However, you can access the rooms via elevator.

About the Facility

Are there any steps inside the facility?

Our facility has relatively few steps.

Do you have wheelchairs for rent?

We are very sorry, but we do not provide rental wheelchairs.

Are there vending machines?

There are no vending machines. However, a café is attached inside the facility (irregular holidays).

Is Wi-Fi available?

Free Wi-Fi (wireless LAN) is available throughout the facility.
Please note the following when using the Wi-Fi:

Connection speed may decrease or service may be unavailable due to maintenance or network congestion.
Some devices or software settings may not be able to use the Wi-Fi.
We are not responsible for any device malfunctions, data loss, virus infections, or information leaks during use.
Security settings are the user’s responsibility.

Is there a smoking area?

There is a designated smoking area on the first floor. The entire facility except the smoking area is non-smoking.

About Meals

Are meals (dinner and breakfast) available?

Breakfast is available at the on-site rice ball shop.
Please confirm at check-in as the shop has irregular holidays.

About Access

Is there parking available?

There is no parking at the hotel. Please use nearby coin-operated parking lots.
For the following parking lots, we provide a 1,000 yen service voucher.
Please note it may be unavailable when full.

■ Trust Park Nishimachi (5-23 Furukawamachi, Nagasaki City)

■ Shiambashi Parking Lot (6-3 Honsekkai-machi, Nagasaki City)

Is there a shuttle bus service?

We do not operate a shuttle bus. Please use public transportation.

What is the nearest station or bus stop?

Tram stops	Nagasaki Electric Tramway “Meganebashi” stop (approx. 4 min walk), “Shianbashi” stop (approx. 5 min walk)
Bus stop	Meganebashi bus stop (approx. 4 min walk)
Train station	JR Nagasaki Station (approx. 20 min walk)

Others

What are the check-in and check-out times?

Check-in: 3:00 PM to 10:00 PM　※Please contact us if you expect to arrive after 10:00 PM.

Check-out: 11:00 AM

Are credit cards accepted?

VISA, MasterCard, and American Express are accepted.

Are electronic payments accepted?

PayPay, Rakuten Pay, AU Pay, LINE Pay, and AliPay are accepted.

Can I use travel vouchers or gift certificates?

We are sorry, but they are not accepted.

Do you store luggage before check-in or after check-out?

We do store luggage.
Please keep fragile items and valuables with you as we cannot accept responsibility.
We are not liable for lost or damaged luggage.

Is a wake-up call service available?

We are sorry, but wake-up calls are not available.

Is there staff available at night?

Staff are on duty 24 hours a day.