Accommodation Agreement

Article 1: Scope of Application

The accommodation contract and related agreements concluded between the hotel and the guest shall be governed by these terms and conditions. Matters not specified in these terms shall be subject to applicable laws and regulations or generally accepted customs.
If the hotel agrees to a special contract within the scope not violating laws or customs, that special contract shall take precedence over these terms and conditions.

Article 2: Application for Accommodation Contract

Those who wish to apply for an accommodation contract with the hotel must provide the following details:
- (1) Name and contact information of the guest
- (2) Date of stay and estimated time of arrival
- (3) Accommodation charges (based on the basic accommodation fee in Appendix 1)
- (4) Other necessary details as required by the hotel
If a guest requests to extend their stay beyond the initially reserved date, it will be considered a new accommodation contract at the time of the request.

Article 3: Conclusion of Accommodation Contract

The accommodation contract shall be deemed concluded when the hotel accepts the application. However, this does not apply if the hotel can provide proof of non-acceptance.
Once the contract is concluded, the guest must pay the reservation deposit, which is up to the amount of the accommodation fee for the reserved period, by the specified due date set by the hotel.
The reservation deposit will first be applied to the final accommodation charges, then to penalties under Articles 6 and 19, and finally to any compensation claims. Any remaining balance will be refunded at the time of payment under Article 12.
If the guest fails to pay the deposit by the specified due date, the accommodation contract shall become invalid unless the hotel explicitly notifies the guest of such a condition.

Article 4: Exemption from Reservation Deposit Payment

Notwithstanding Article 3, Section 2, the hotel may agree to waive the requirement for a reservation deposit.
If the hotel does not request a reservation deposit or specify a payment deadline when accepting the application, it shall be considered that the hotel has agreed to waive the deposit requirement.

Article 4-2: Cooperation in Infection Prevention Measures

The hotel may request guests to cooperate with infection prevention measures as stipulated in Article 4-2, Section 1 of the Japanese Hotel Business Act (Act No. 138 of 1948).

Article 5: Refusal to Conclude Accommodation Contract

The hotel may refuse to enter into an accommodation contract in the following cases:

If the application does not comply with these terms and conditions.
If there are no available rooms.
If the guest is likely to engage in behavior that violates laws, public order, or good morals.
If the guest has previously failed to pay accommodation fees at the hotel (or any affiliated hotel).
If the guest is intoxicated or likely to disturb other guests.
If the guest is found to be associated with organized crime groups or other antisocial organizations as defined by the relevant law.
If the guest has engaged in conduct that significantly disturbs other guests.
If the guest is identified as a patient with a specified infectious disease.
If the guest is a minor staying alone without written consent from a guardian.
If the guest applies for accommodation for the purpose of transferring the right to stay to another person.
If the guest makes unreasonable or violent demands beyond acceptable limits.
If the guest repeatedly makes requests that significantly interfere with the hotel’s ability to serve other guests.
If the hotel cannot provide accommodation due to natural disasters, facility malfunctions, or other unavoidable circumstances.
If other cases arise where the hotel is legally permitted to refuse accommodation.

Article 5-2: Explanation for Refusal of Contract

If the hotel refuses to enter into an accommodation contract, the guest may request an explanation of the reason.

Article 6: Right of the Guest to Cancel the Contract

The guest may cancel the accommodation contract by notifying the hotel.
If the guest cancels the contract due to their own circumstances (except when cancellation is made before the deadline for deposit payment as specified in Article 3, Section 2), the hotel will charge a cancellation fee according to Appendix 2.
If the guest fails to arrive by 9:00 PM on the day of check-in (or two hours after the indicated arrival time), the hotel may deem the contract canceled by the guest.

Article 7: Right of the Hotel to Cancel the Contract

The hotel may cancel the accommodation contract in the following cases:
1. If the guest is likely to violate laws, public order, or good morals, or has already done so.
2. If the guest is affiliated with organized crime groups or antisocial organizations.
3. If the guest disturbs other guests with inappropriate behavior.
4. If the guest is identified as a patient with a specified infectious disease.
5. If the guest makes unreasonable or violent demands.
6. When the Guest has repeatedly made requests to the Hotel or its employees which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other Guests as specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act.
7. If the guest engages in disruptive behavior while intoxicated.
8. If accommodation cannot be provided due to natural disasters or other unavoidable circumstances.
9. If the guest smokes in prohibited areas or tampers with fire safety equipment.
If the hotel cancels the accommodation contract based on the above, the hotel will not charge for unused accommodation services.

Article 7-2 Explanation of cancellation of accommodation contract

When the Hotel has cancelled the Accommodation Contract in accordance with the preceding Article, the Guest may request the Hotel to explain the reason therefor.

Article 8: Registration

Guests must register the following information at the front desk on the day of check-in:
1. Name, address, and contact information
2. For non-residents of Japan: nationality, passport number, and date of entry (a copy of the passport will be taken)
3. Other information required by the hotel
If the Guest intends to pay the charges stipulated in Article 12 by any means other than Japanese currency, such as accommodation coupons or credit card, these shall be presented in advance at the time of registration stipulated in the preceding paragraph.

Article 9: Room Usage Time

Guests may use the room according to the hotel’s designated check-in and check-out times.
The hotel may allow extended room use outside the designated hours for an additional fee, subject to availability.

Article 10: Compliance with Hotel Rules

Guests must comply with the hotel’s rules and regulations posted within the premises.

Article 11: Business Hours

The hotel’s facility hours are indicated in pamphlets, notices, and guest room information.
Business hours may change due to unavoidable circumstances, and any changes will be appropriately communicated.

Article 12: Payment of Fees

The accommodation charges shall be determined according to Appendix 1.
Payments must be made in Japanese currency or using accepted credit cards or vouchers at the time requested by the hotel.
Guests who do not stay voluntarily after the room has been made available will still be charged.

Article 13: Hotel Liability

The hotel shall compensate for damages if a guest suffers losses due to the hotel’s fault in fulfilling the accommodation contract, except in cases of force majeure.
The hotel carries liability insurance in case of emergencies such as fire.

Article 14: Alternative Accommodation

If the hotel cannot provide the agreed room, it will attempt to arrange alternative accommodations of equivalent conditions.
Notwithstanding the provisions of the preceding paragraph, if the Hotel is unable to arrange other accommodations for the Guest, the Hotel shall pay the Guest a compensation fee equivalent to the breach of contract charges, and such compensation fee shall serve as compensation for damages. However, if the Hotel is not liable for the inability to provide a room, the Hotel shall not pay the compensation fee.

Article 15: Handling of Deposited Items

1. In the event that loss, breakage or other damage occurs to goods, cash or valuables deposited at the front desk by the guest, the hotel shall compensate for such damage, except in cases where such loss or damage is due to acts of God. However, in the case of cash and valuables, if the hotel requests a declaration of their type and value and the guest fails to do so, the hotel shall compensate for such damage up to a maximum of 100,000 yen.
1. If the loss, breakage or other damage occurs due to the intention or negligence of the Hotel to any goods, cash or valuables brought into the Hotel by the Guest but not deposited at the Front Desk, the Hotel shall compensate for such damage. However, for any items whose type and value have not been reported in advance by the Guest, the Hotel shall compensate up to a maximum of 100,000 yen, except in cases where the loss is due to the intention or gross negligence of the Hotel.

Article 16: Storage of Guest's Baggage and Belongings

When the baggage of the Guest is brought into the Hotel prior to his/her stay, the Hotel shall be responsible for storing it only when such request has been approved in advance of the Guest’s arrival and shall hand it over to the Guest at the front desk at the time of his/her check-in.
If a guest’s baggage or belongings are left behind at the hotel after checking out, the hotel will assume that possession of said items has been transferred to the hotel, and the hotel will, in principle, wait for contact from the owner and ask for instructions, but if instructions are not given within one month, the hotel will dispose of them. However, food, drink, tobacco, magazines, items that may damage the sanitary environment, items that give off a foul or unpleasant odor, and other items that are equivalent to waste (items that are obviously broken) will be disposed of on the same day.
The liability of the Hotel regarding the custody of the Guest’s baggage and belongings in the cases of the preceding two Paragraphs shall be in accordance with the provisions of Paragraph 1 of the preceding Article in the case of Paragraph 1, and with the provisions of Paragraph 2 of the same Article in the case of Paragraph2.
Notwithstanding the provisions of the preceding three paragraphs, if no instructions are given by the owner, valuables will be kept as lost property for a maximum of seven days, including the day they are found, and then delivered to the nearest police station
The Hotel may, at its discretion, inspect the contents of any baggage or personal belongings left behind in order to dispose of them appropriately according to the nature of the items and, if necessary, return them to the owner or dispose of them in accordance with the preceding paragraph, and the Guest shall not raise any objection to this.

Article 17: Entry into Guest Rooms

The hotel may enter a guest’s room without permission in specific cases, such as for cleaning, emergency safety checks, or legal compliance.

When providing hotel services such as cleaning and room service.
There is a risk of engaging in acts that violate the provisions of laws and regulations, the rules of use, the public order, or good morals.
When it is deemed that the person has engaged in such conduct or when it is deemed that the person has engaged in such conduct.
When it is deemed necessary to enter the room in accordance with instructions from the police or fire department.
When it is deemed necessary for the preservation of buildings and facilities.
When the Hotel deems it necessary to confirm the safety of the Guest and ensure their safety.

Article 18: Parking Liability

The hotel is not liable for vehicle management, except in cases of damage due to hotel negligence.

Article 19: Guest Liability

Guests must compensate for damages caused by their intent or negligence.
As smoking is prohibited throughout the Hotel except for designated smoking areas (including smoking rooms), if a guest smokes in the guest room or anywhere within the facility other than the designated smoking areas, the guest shall compensate the Hotel for damages relating to the room cleaning fee and the suspension of room sales as set forth in Appendix 3.

Article 20: Disclaimer

The hotel is not responsible for damages caused by system failures during computer or electronic device usage within the premises.
If damage is expected to occur or has occurred to the Hotel or a third party due to conduct inappropriate by the Hotel in using computer communications, the Hotel will charge an equivalent amount to such damage.

Article 21: Governing Language

In case of discrepancies, the Japanese text shall prevail over translations.

Article 22: Amendments

These terms may be revised, and any changes will be announced on the hotel’s website or premises.

Appendix 1: Breakdown of Accommodation Fees
(Related to Article 2, Section 1 and Article 12, Section 1)

Total Amount Payable by Guests

The total amount includes accommodation fees, additional charges, and taxes.

Accommodation Fees
Basic accommodation fee (room charge or room charge + meal such as breakfast)
Additional Charges
Additional food and beverage expenses and other usage fees
Taxes
Accommodation tax, bathing tax, consumption tax, and other legally prescribed taxes

Note: The basic accommodation fee will be displayed at the front desk or will be based on the rate agreed upon at the time of contract conclusion.

Appendix 2: Cancellation Fees
(Related to Article 6, Section 2)

Cancellation fees will be applied based on the date the hotel receives the cancellation notice.

Number of Guests	No-show	Same Day	One Day Before	2 Days Before	3 Days Before	4-7 Days Before	8+ Days Before
1-14 Guests	100％	100％	100％	50％	20％	0％	0％
15+ Guests	100％	100％	100％	50％	30％	30％	0％

Notes:

% is the ratio of the penalty to the basic accommodation fee (including consumption tax, etc.
If the number of contract days is shortened, a penalty will be charged for the number of days shortened.
Other affiliated businesses or special plans sold by the Hotel or specific groups may prescribe cancellation fees different from those stated above.

Appendix 3: Compensation for Smoking-Related Damages Within the Accommodation Facility
(Related to Article 19, Section 2)

Cleaning and Disinfection Costs for In-Room Smoking
¥30,000 per room (tax included)
Compensation for Loss Due to Room Unavailability for Sale Due to In-Room Smoking
Amount determined by the hotel

Note: The loss of room sales due to in-room smoking is calculated based on the period required for cleaning and deodorization, during which the room is unavailable for booking.

Effective Date: April 1, 2025